Proof of purchase, proof of identification and all packaging must be provided with all returns.
If you are for any reason dissatisfied with an item purchased from our stores or website, you may return it to us within 30 days for a credit, refund, replacement or exchange.
Please ensure you have the original tax invoice as proof of purchase.
items have to be returned within 30 (thirty) days of purchase.
it is not damaged (including all packaging); and it is a returnable product (some items are by law, non-returnable for hygiene/health reasons).
Defective products may be returned prior to the lapse of 6 (six) months from the date of purchase. A admin or handling fee will be charged on certain purchases. For online returns, we reserve the right to ask you for photographs and written submissions detailing the reasons for the return before we process the return, and we may withhold reasonable transport costs if required.
Please note: Clinihealth will not accept any returns of any products of which the packaging has been removed, damaged, opened or tampered with, any products of a personal nature due to hygiene and sanitary considerations,
Refunds are audited and verified before bank payments and may take up to 10-14 working days to reflect.
Handling of products
The products supplied by Clinihealth shall be suitable only for the purpose for which they were designed and intended and you shall ensure that the products are handled, stored, installed, used, worn or otherwise dealt with in a normal and proper manner and where applicable, in a manner consistent with the instructions given by us.
We shall not incur any liability of whatever nature arising in contract or delict from any injury, loss or damage to any person or property arising from the use of the products.
We do not guarantee that you will be automatically credited/refunded.
The decision to credit/refund is solely at the discretion of the manager when you return the product, the original Tax Invoice has been handed in and they have inspected the condition of the item returned.
We shall have the discretion to refund you by cash or electronic transfer.
No refunds or exchanges will apply in respect of the following products:
Toilet Safety Chairs
Buy out items
Other products of a personal nature related to hygiene or sanitary.
Please contact our offices for more information on 011 421 0702/ 011421 6989.